We want you to be happy with what you buy. This policy explains your rights to cancel or return an order and how to do it. It sits alongside, and does not replace, your legal rights.
Because we sell both stock items and leads made to your measurements, the rules are not the same for both. Please read the next two sections carefully.
Made-to-measure leads cannot be returned if you change your mind
Any assembly you configure yourself, and any cable cut to a length you specify, is made to your specification. Under regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day right to cancel does not apply to goods made to a consumer's specifications or clearly personalised.
In plain terms: once we have cut and crimped a lead to your measurements we cannot put it back on the shelf and sell it to anyone else, so we cannot take it back simply because you have changed your mind or measured wrong. Please check your measurements before you order. If you are not certain, ring us on 023 8045 5129 and we will talk it through.
This does not affect your rights if something is wrong with it. See 'Faulty, damaged or incorrect items' below. Those rights apply to made-to-measure leads exactly as they do to everything else, and cannot be signed away.
Your right to cancel stock items
For everything we sell off the shelf, including lugs, fuses, fuse holders, busbars, heat shrink, tools, glands, cable ties and cable on a standard 5, 10 or 25 metre coil, you have the right to cancel within 14 days without giving a reason.
The cancellation period ends 14 days after the day you, or someone you nominate, receive the goods. Where an order arrives in several parcels, the period ends 14 days after the day you receive the last item.
To cancel, tell us clearly before the 14 days are up. Email info@hudsonmarine.co.uk or call 023 8045 5129 with your order number.
Returning the goods
After you cancel, please send the goods back within 14 days. You pay the cost of return postage. We recommend a tracked service for anything of value, as you are responsible for the goods until they reach us and we cannot refund an item that does not arrive.
You may examine the goods as you would in a shop. If they have been handled more than was necessary to check their nature, characteristics and working, and their value is reduced as a result, we may deduct an amount from your refund to reflect that loss in value. A crimped lug cannot be uncrimped, so please do not fit anything you may want to return.
Return address:
Cut & Crimp, Mercury Yacht Harbour, Satchell Lane, Hamble, Hampshire, SO31 4HQ
Refunds
Once you have cancelled within the 14-day period we will refund the price you paid for the goods together with the standard delivery cost of getting them to you. Please note:
- We refund the standard outbound delivery charge. If you chose a faster option, we refund only up to the cost of our standard service.
- If you return only part of an order, the delivery charge is not refunded.
- We may reduce the refund to reflect any loss in value caused by handling beyond what was necessary.
We refund to the original payment method, within 14 days of receiving the goods back or from the day you give us proof you have sent them, whichever is sooner.
Faulty, damaged or incorrect items
These rights are separate from, and in addition to, the cancellation rights above. They cannot be signed away, and they apply to made-to-measure leads just as they do to stock items.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:
- Within 30 days of receiving them, you can reject them and ask for a full refund.
- After 30 days you are entitled to a repair or replacement. If that is unsuccessful or not possible, you can claim a refund, which may be reduced to reflect use after the first six months.
For a made-to-measure lead that means, among other things, that it must be the length you ordered within the stated tolerance, carry the studs you specified, and be crimped properly. If it is not, that is our problem to fix, not yours.
If an item arrives damaged, is not what you ordered, or is not made as specified, contact us at info@hudsonmarine.co.uk with your order number and, where you can, a photograph. We will arrange collection or cover the cost of return, and put it right. You will not be out of pocket on return postage for a fault that is ours.
Trade customers
The cancellation rights above are consumer rights and do not apply to business purchases. If you buy as a business and need to return a stock item, contact us and we will do what we reasonably can, but we are not obliged to accept a return for change of mind. Your rights in respect of faulty goods are unaffected.
Contact
Cut & Crimp
Mercury Yacht Harbour, Satchell Lane, Hamble, Hampshire, SO31 4HQ
info@hudsonmarine.co.uk
023 8045 5129